Vocal and Art of Communication
- Malaysia
- 0137777019
- 12/05/2024
EFFECTIVE COMMUNICATION AT WORKPLACE
Description
2-Day Course Outline: Effective Communication at the Workplace
Objective
The primary objective of this course is to equip participants with the knowledge, skills, and tools to communicate effectively in the workplace. This includes mastering verbal, non-verbal, and written communication skills, enhancing active listening, and building the confidence to handle diverse communication scenarios, such as team collaboration, conflict resolution, and professional writing.
Day 1: Foundations of Workplace Communication
9:00 AM – 9:30 AM: Registration and Welcome
- Participant registration
- Introduction to the course objectives
- Icebreaker activity: “Communicating Without Words”
9:30 AM – 11:00 AM: Session 1 – Understanding Communication Basics
- Importance of effective communication at work
- The communication process and barriers
- Types of workplace communication: verbal, non-verbal, and written
- Activity: Identifying communication gaps in real scenarios
11:00 AM – 11:15 AM: Morning Break
11:15 AM – 12:30 PM: Session 2 – Active Listening Skills
- Importance of active listening
- Techniques to improve listening skills
- Barriers to active listening
- Role-play: Active listening in workplace conversations
12:30 PM – 1:30 PM: Lunch Break
1:30 PM – 3:00 PM: Session 3 – Effective Verbal Communication
- Crafting clear and concise messages
- Tone, pitch, and clarity in verbal communication
- Strategies for persuasive and impactful speech
- Activity: Mock meetings and feedback
3:00 PM – 3:15 PM: Afternoon Break
3:15 PM – 4:30 PM: Session 4 – Non-Verbal Communication
- Body language and facial expressions
- Importance of posture, eye contact, and gestures
- Cultural differences in non-verbal cues
- Activity: Non-verbal communication charades
4:30 PM – 5:00 PM: Day 1 Wrap-Up
- Summary of the day’s learning
- Q&A session
- Briefing on Day 2
Day 2: Advanced Skills and Application
9:00 AM – 9:15 AM: Recap of Day 1
- Review key takeaways
- Group discussion: How Day 1 insights apply to workplace challenges
9:15 AM – 11:00 AM: Session 5 – Written Communication Skills
- Principles of effective written communication
- Structuring emails, reports, and memos
- Common mistakes and how to avoid them
- Activity: Reviewing and rewriting sample workplace communications
11:00 AM – 11:15 AM: Morning Break
11:15 AM – 12:30 PM: Session 6 – Managing Difficult Conversations
- Handling workplace conflicts and misunderstandings
- Giving and receiving constructive feedback
- Maintaining professionalism under pressure
- Role-play: Resolving conflict scenarios
12:30 PM – 1:30 PM: Lunch Break
1:30 PM – 3:00 PM: Session 7 – Team Communication and Collaboration
- Effective communication in team settings
- Building trust and openness in teams
- Tools for collaborative communication
- Group activity: Solving a problem as a team
3:00 PM – 3:15 PM: Afternoon Break
3:15 PM – 4:30 PM: Session 8 – Communication Action Plan
- Developing a personal communication improvement plan
- SMART goals for better communication at work
- Peer feedback and collaborative input
- Activity: Drafting and sharing action plans
4:30 PM – 5:00 PM: Course Conclusion
- Summary of key learning outcomes
- Participant reflections
- Certificates of completion distribution
- Closing remarks
This outline provides a balance of theoretical knowledge, hands-on activities, and real-world applications to ensure a practical and engaging learning experience.
Learning Output
By the end of the course, participants will have:
- Knowledge:
- A clear understanding of the communication process and barriers.
- Awareness of the role of active listening and non-verbal communication.
- Familiarity with strategies for effective verbal and written workplace communication.
- Skills:
- Ability to craft clear, concise, and professional written communication.
- Competence in handling challenging conversations with tact and professionalism.
- Enhanced verbal communication and active listening skills.
- Tools:
- Frameworks and techniques for managing conflict and providing constructive feedback.
- Best practices for collaborative communication in teams.
- Personalized communication improvement action plans.
Learning Outcome
Upon completion of the course, participants will be able to:
- Demonstrate improved clarity and professionalism in both verbal and written workplace communication.
- Apply active listening techniques to enhance understanding and collaboration.
- Identify and overcome communication barriers in various workplace scenarios.
- Confidently manage and resolve conflicts using effective communication strategies.
- Foster teamwork and trust through effective communication within a team setting.
- Commit to ongoing personal development in communication through a SMART action plan.
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