Assertiveness Skill

Course Outline

1. Introduction to Assertiveness
   • Understanding assertiveness: Definition & misconceptions
   • Differentiating assertiveness from aggression, passivity, and passive-aggression
   • Importance of assertiveness in professional and personal life
2. Self-Awareness and Confidence Building
   • Identifying personal communication style
   • Self-esteem and confidence in assertiveness
   • Overcoming fears and barriers to assertiveness
3. Effective Communication Skills
   • Verbal and non-verbal assertiveness techniques
   • The power of "I" statements
   • Active listening and respectful disagreement
4. Handling Difficult Situations Assertively
   • Saying "no" without guilt or conflict
   • Managing criticism and feedback
   • Dealing with manipulation and confrontation
5. Assertiveness in the Workplace
   • Speaking up in meetings and professional settings
   • Negotiating with confidence
   • Handling workplace conflicts assertively
6. Practical Applications and Role-Playing
   • Real-life scenarios and case studies
   • Group exercises and role-playing activities
   • Developing an assertiveness action plan

Course Objectives

• Equip participants with the knowledge and skills to communicate assertively
• Build confidence in expressing thoughts, needs, and boundaries effectively
• Enhance interpersonal and professional relationships through assertive communication
• Provide practical strategies to handle difficult conversations and conflicts
• Improve participants' ability to say "no" and set healthy boundaries

Learning Outcomes

By the end of this training, participants will be able to:

• Differentiate between assertiveness, aggression, and passivity
• Recognize their own communication style and areas for improvement
• Use assertive language and body language effectively
• Handle conflicts and difficult conversations with confidence
• Set personal and professional boundaries without guilt or fear
• Apply assertiveness techniques in real-life situations

Methodology

• Interactive Lectures: Concepts and principles of assertiveness explained with examples
• Self-Assessment Exercises: Identifying individual communication styles and assertiveness levels
• Role-Playing & Simulations: Practicing assertiveness skills in real-world scenarios
• Group Discussions & Case Studies: Learning from shared experiences and expert insights
• Feedback & Coaching: Personalized guidance for improvement
• Action Planning: Developing an individual assertiveness improvement plan