Creative Problem Solving and Decision Making

1. Course Objectives

By the end of this training, participants will:

• Develop a structured approach to problem-solving and decision-making.
• Enhance creativity and critical thinking skills to generate innovative solutions.
• Improve the ability to analyze problems and assess risks effectively.
• Learn decision-making techniques for different scenarios.
• Gain confidence in making sound decisions under pressure.
• Foster a collaborative approach to problem-solving within teams.

2. Learning Outcomes

Participants will be able to:

• Identify and define problems systematically.
• Apply creative thinking techniques (brainstorming, lateral thinking, mind mapping) to generate solutions.
• Utilize decision-making models (e.g., SWOT analysis, Six Thinking Hats, Cost-Benefit Analysis).
• Recognize and mitigate cognitive biases in decision-making.
• Implement structured decision-making frameworks in personal and professional contexts.
• Develop an action plan for applying problem-solving and decision-making skills in real-world situations.

3. Course Methodology

The course will use an interactive and experiential learning approach, including:

• Instructor-led presentations – Theoretical concepts and frameworks.
• Case studies – Real-world examples of problem-solving and decision-making.
• Group discussions – Exchange of ideas and experiences.
• Role-playing exercises – Practical application of problem-solving techniques.
• Brainstorming sessions – Encouraging creativity and collaboration.
• Decision-making simulations – Hands-on practice with different scenarios.
• Reflection activities – Self-assessment and action planning.

4. Course Outline

Module 1: Introduction to Problem Solving and Decision Making

• Definition and importance of problem-solving and decision-making
• Common challenges and barriers
• The relationship between creativity and critical thinking

Module 2: Problem Identification and Analysis

• Defining the problem clearly
• Root cause analysis (Fishbone Diagram, 5 Whys)
• Gathering and evaluating relevant information

Module 3: Creative Thinking Techniques for Problem Solving

• Brainstorming and Mind Mapping
• Lateral Thinking (Edward de Bono’s techniques)
• SCAMPER Method for innovation

Module 4: Decision-Making Models and Techniques

• Rational Decision-Making Model
• Six Thinking Hats for perspective-taking
• SWOT Analysis and Cost-Benefit Analysis

Module 5: Overcoming Cognitive Biases in Decision Making

• Common cognitive biases (confirmation bias, anchoring bias, etc.)
• Techniques to minimize biases and improve judgment
• The role of emotional intelligence in decision-making

Module 6: Implementing and Evaluating Decisions

• Action planning and execution strategies
• Risk assessment and contingency planning
• Monitoring and evaluating outcomes

Module 7: Practical Application and Case Studies

• Group exercises on real-world problem-solving scenarios
• Decision-making simulations and role plays
• Personal action plan for applying skills in the workplace

5. Target Audience

• Managers and team leaders
• Professionals involved in strategic planning
• Employees who want to enhance their decision-making skills
• Entrepreneurs and business owners
• Anyone looking to improve problem-solving and critical thinking skills