1. Course Objectives
By the end of this training, participants will:
- Develop a structured approach to problem-solving and decision-making.
- Enhance creativity and critical thinking skills to generate innovative solutions.
- Improve the ability to analyze problems and assess risks effectively.
- Learn decision-making techniques for different scenarios.
- Gain confidence in making sound decisions under pressure.
- Foster a collaborative approach to problem-solving within teams.
2. Learning Outcomes
Participants will be able to:
- Identify and define problems systematically.
- Apply creative thinking techniques (brainstorming, lateral thinking, mind mapping) to generate solutions.
- Utilize decision-making models (e.g., SWOT analysis, Six Thinking Hats, Cost-Benefit Analysis).
- Recognize and mitigate cognitive biases in decision-making.
- Implement structured decision-making frameworks in personal and professional contexts.
- Develop an action plan for applying problem-solving and decision-making skills in real-world situations.
3. Course Methodology
The course will use an interactive and experiential learning approach, including:
- Instructor-led presentations – Theoretical concepts and frameworks.
- Case studies – Real-world examples of problem-solving and decision-making.
- Group discussions – Exchange of ideas and experiences.
- Role-playing exercises – Practical application of problem-solving techniques.
- Brainstorming sessions – Encouraging creativity and collaboration.
- Decision-making simulations – Hands-on practice with different scenarios.
- Reflection activities – Self-assessment and action planning.
4. Course Outline
Module 1: Introduction to Problem Solving and Decision Making
- Definition and importance of problem-solving and decision-making
- Common challenges and barriers
- The relationship between creativity and critical thinking
Module 2: Problem Identification and Analysis
- Defining the problem clearly
- Root cause analysis (Fishbone Diagram, 5 Whys)
- Gathering and evaluating relevant information
Module 3: Creative Thinking Techniques for Problem Solving
- Brainstorming and Mind Mapping
- Lateral Thinking (Edward de Bono’s techniques)
- SCAMPER Method for innovation
Module 4: Decision-Making Models and Techniques
- Rational Decision-Making Model
- Six Thinking Hats for perspective-taking
- SWOT Analysis and Cost-Benefit Analysis
Module 5: Overcoming Cognitive Biases in Decision Making
- Common cognitive biases (confirmation bias, anchoring bias, etc.)
- Techniques to minimize biases and improve judgment
- The role of emotional intelligence in decision-making
Module 6: Implementing and Evaluating Decisions
- Action planning and execution strategies
- Risk assessment and contingency planning
- Monitoring and evaluating outcomes
Module 7: Practical Application and Case Studies
- Group exercises on real-world problem-solving scenarios
- Decision-making simulations and role plays
- Personal action plan for applying skills in the workplace
5. Target Audience
- Managers and team leaders
- Professionals involved in strategic planning
- Employees who want to enhance their decision-making skills
- Entrepreneurs and business owners
- Anyone looking to improve problem-solving and critical thinking skills