Internal Audit/ Auditing Skills of ISO9001:2015 (QMS)

Course Overview

This training course provides participants with the necessary knowledge and skills to perform internal audits of a Quality Management System (QMS) based on ISO 9001:2015. It covers the principles of auditing, audit planning, execution, reporting, and follow-up to ensure compliance and continual improvement.

Course Objectives

By the end of this training, participants will be able to:

1. Understand the key requirements and principles of ISO 9001:2015.
2. Develop the necessary competencies to conduct internal audits effectively.
3. Plan, execute, report, and follow up on internal audits in accordance with ISO 19011:2018 guidelines.
4. Identify non-conformities and opportunities for improvement within a QMS.
5. Enhance organizational compliance, performance, and continual improvement.

Learning Outcomes

Upon successful completion of this course, participants will be able to:

• Explain the structure, purpose, and key clauses of ISO 9001:2015.
• Understand the principles and practices of effective internal auditing.
• Conduct an audit using the Plan-Do-Check-Act (PDCA) approach.
• Identify and classify non-conformities, observations, and improvement opportunities.
• Develop comprehensive audit reports and suggest corrective actions.
• Apply communication and questioning techniques to ensure a smooth audit process.
• Implement a risk-based approach in auditing to drive continual improvement.

Course Methodology

This course employs a combination of interactive and practical learning techniques, including:

• Instructor-led presentations – Conceptual discussions with real-world examples.
• Workshops & Case Studies – Hands-on exercises and analysis of real audit scenarios.
• Role-Playing Exercises – Simulated audit situations to build practical experience.
• Group Discussions – Peer learning and experience sharing.
• Knowledge Assessments – Quizzes and exercises to reinforce understanding.
• Mock Audits – Conducting internal audits under supervision for practical experience.

Course Outline

Module 1: Introduction to ISO 9001:2015

• Overview of Quality Management Systems (QMS)
• Purpose, structure, and key requirements of ISO 9001:2015
• Process-based approach and the PDCA cycle
• Risk-based thinking in QMS

Module 2: Principles of Auditing

• Overview of auditing and its importance in QMS
• Key principles of auditing (ISO 19011:2018)
• Types of audits: first-party, second-party, and third-party audits

Module 3: Planning an Internal Audit

• Establishing an audit program
• Defining audit objectives, scope, and criteria
• Preparing audit checklists and audit plans
• Assigning roles and responsibilities

Module 4: Conducting the Audit

• Opening meeting and audit team briefing
• Gathering objective evidence through interviews, document reviews, and observations
• Audit sampling techniques
• Effective questioning and communication skills

Module 5: Identifying and Reporting Non-Conformities

• Types and classifications of non-conformities
• Writing effective non-conformity reports
• Reporting observations and improvement opportunities
• Conducting the closing meeting

Module 6: Audit Reporting & Follow-Up

• Preparing and finalizing an audit report
• Communicating audit findings to management
• Corrective action process and follow-up audits
• Continual improvement and best practices

Module 7: Practical Audit Exercises & Final Assessment

• Case study analysis
• Role-playing internal audits
• Knowledge assessment quiz
• Course review and Q&A session

Target Audience

This course is ideal for:

• Quality professionals responsible for internal audits
• Managers and supervisors involved in QMS implementation
• ISO 9001:2015 implementation team members
• Process owners and department heads
• Anyone aspiring to become an internal auditor

Course Duration

• Option 1: 2-Day Intensive Training
• Option 2: 3-Day Comprehensive Training with Practical Audits

Certification

Participants who successfully complete the course and pass the final assessment will receive an Internal Auditor Certification for ISO 9001:2015 (QMS).