Course Overview
This training course provides participants with the necessary knowledge and skills to perform internal audits of a Quality Management System (QMS) based on ISO 9001:2015. It covers the principles of auditing, audit planning, execution, reporting, and follow-up to ensure compliance and continual improvement.
Course Objectives
By the end of this training, participants will be able to:
- Understand the key requirements and principles of ISO 9001:2015.
- Develop the necessary competencies to conduct internal audits effectively.
- Plan, execute, report, and follow up on internal audits in accordance with ISO 19011:2018 guidelines.
- Identify non-conformities and opportunities for improvement within a QMS.
- Enhance organizational compliance, performance, and continual improvement.
Learning Outcomes
Upon successful completion of this course, participants will be able to:
- Explain the structure, purpose, and key clauses of ISO 9001:2015.
- Understand the principles and practices of effective internal auditing.
- Conduct an audit using the Plan-Do-Check-Act (PDCA) approach.
- Identify and classify non-conformities, observations, and improvement opportunities.
- Develop comprehensive audit reports and suggest corrective actions.
- Apply communication and questioning techniques to ensure a smooth audit process.
- Implement a risk-based approach in auditing to drive continual improvement.
Course Methodology
This course employs a combination of interactive and practical learning techniques, including:
- Instructor-led presentations – Conceptual discussions with real-world examples.
- Workshops & Case Studies – Hands-on exercises and analysis of real audit scenarios.
- Role-Playing Exercises – Simulated audit situations to build practical experience.
- Group Discussions – Peer learning and experience sharing.
- Knowledge Assessments – Quizzes and exercises to reinforce understanding.
- Mock Audits – Conducting internal audits under supervision for practical experience.
Course Outline
Module 1: Introduction to ISO 9001:2015
- Overview of Quality Management Systems (QMS)
- Purpose, structure, and key requirements of ISO 9001:2015
- Process-based approach and the PDCA cycle
- Risk-based thinking in QMS
Module 2: Principles of Auditing
- Overview of auditing and its importance in QMS
- Key principles of auditing (ISO 19011:2018)
- Types of audits: first-party, second-party, and third-party audits
Module 3: Planning an Internal Audit
- Establishing an audit program
- Defining audit objectives, scope, and criteria
- Preparing audit checklists and audit plans
- Assigning roles and responsibilities
Module 4: Conducting the Audit
- Opening meeting and audit team briefing
- Gathering objective evidence through interviews, document reviews, and observations
- Audit sampling techniques
- Effective questioning and communication skills
Module 5: Identifying and Reporting Non-Conformities
- Types and classifications of non-conformities
- Writing effective non-conformity reports
- Reporting observations and improvement opportunities
- Conducting the closing meeting
Module 6: Audit Reporting & Follow-Up
- Preparing and finalizing an audit report
- Communicating audit findings to management
- Corrective action process and follow-up audits
- Continual improvement and best practices
Module 7: Practical Audit Exercises & Final Assessment
- Case study analysis
- Role-playing internal audits
- Knowledge assessment quiz
- Course review and Q&A session
Target Audience
This course is ideal for:
- Quality professionals responsible for internal audits
- Managers and supervisors involved in QMS implementation
- ISO 9001:2015 implementation team members
- Process owners and department heads
- Anyone aspiring to become an internal auditor
Course Duration
- Option 1: 2-Day Intensive Training
- Option 2: 3-Day Comprehensive Training with Practical Audits
Certification
Participants who successfully complete the course and pass the final assessment will receive an Internal Auditor Certification for ISO 9001:2015 (QMS).