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Internal Audit/ Auditing Skills of ISO9001:2015 (QMS)

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ISO-9001-2015-Internal-Auditor-Training (1)
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ISO-9001-2015-Internal-Auditor-Training (1)
SQ_ISOBrain-01
Five-main-steps-in-ISO-9001-internal-audit

Description

Course Overview

This training course provides participants with the necessary knowledge and skills to perform internal audits of a Quality Management System (QMS) based on ISO 9001:2015. It covers the principles of auditing, audit planning, execution, reporting, and follow-up to ensure compliance and continual improvement.


Course Objectives

By the end of this training, participants will be able to:

  1. Understand the key requirements and principles of ISO 9001:2015.
  2. Develop the necessary competencies to conduct internal audits effectively.
  3. Plan, execute, report, and follow up on internal audits in accordance with ISO 19011:2018 guidelines.
  4. Identify non-conformities and opportunities for improvement within a QMS.
  5. Enhance organizational compliance, performance, and continual improvement.

Learning Outcomes

Upon successful completion of this course, participants will be able to:

  • Explain the structure, purpose, and key clauses of ISO 9001:2015.
  • Understand the principles and practices of effective internal auditing.
  • Conduct an audit using the Plan-Do-Check-Act (PDCA) approach.
  • Identify and classify non-conformities, observations, and improvement opportunities.
  • Develop comprehensive audit reports and suggest corrective actions.
  • Apply communication and questioning techniques to ensure a smooth audit process.
  • Implement a risk-based approach in auditing to drive continual improvement.

Course Methodology

This course employs a combination of interactive and practical learning techniques, including:

  • Instructor-led presentations – Conceptual discussions with real-world examples.
  • Workshops & Case Studies – Hands-on exercises and analysis of real audit scenarios.
  • Role-Playing Exercises – Simulated audit situations to build practical experience.
  • Group Discussions – Peer learning and experience sharing.
  • Knowledge Assessments – Quizzes and exercises to reinforce understanding.
  • Mock Audits – Conducting internal audits under supervision for practical experience.

Course Outline

Module 1: Introduction to ISO 9001:2015

  • Overview of Quality Management Systems (QMS)
  • Purpose, structure, and key requirements of ISO 9001:2015
  • Process-based approach and the PDCA cycle
  • Risk-based thinking in QMS

Module 2: Principles of Auditing

  • Overview of auditing and its importance in QMS
  • Key principles of auditing (ISO 19011:2018)
  • Types of audits: first-party, second-party, and third-party audits

Module 3: Planning an Internal Audit

  • Establishing an audit program
  • Defining audit objectives, scope, and criteria
  • Preparing audit checklists and audit plans
  • Assigning roles and responsibilities

Module 4: Conducting the Audit

  • Opening meeting and audit team briefing
  • Gathering objective evidence through interviews, document reviews, and observations
  • Audit sampling techniques
  • Effective questioning and communication skills

Module 5: Identifying and Reporting Non-Conformities

  • Types and classifications of non-conformities
  • Writing effective non-conformity reports
  • Reporting observations and improvement opportunities
  • Conducting the closing meeting

Module 6: Audit Reporting & Follow-Up

  • Preparing and finalizing an audit report
  • Communicating audit findings to management
  • Corrective action process and follow-up audits
  • Continual improvement and best practices

Module 7: Practical Audit Exercises & Final Assessment

  • Case study analysis
  • Role-playing internal audits
  • Knowledge assessment quiz
  • Course review and Q&A session

Target Audience

This course is ideal for:

  • Quality professionals responsible for internal audits
  • Managers and supervisors involved in QMS implementation
  • ISO 9001:2015 implementation team members
  • Process owners and department heads
  • Anyone aspiring to become an internal auditor

Course Duration

  • Option 1: 2-Day Intensive Training
  • Option 2: 3-Day Comprehensive Training with Practical Audits

Certification

Participants who successfully complete the course and pass the final assessment will receive an Internal Auditor Certification for ISO 9001:2015 (QMS).

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