Internal Audit Auditors Skills of ISO 9001: 2015QMS

Course Title:

Internal Audit Auditors Skills for ISO 9001:2015 QMS

Course Duration:

2-3 Days (Customizable)

Target Audience:

• Quality Management Professionals
• Internal Auditors
• Compliance Officers
• Process Owners & Managers
• Anyone responsible for internal audits in an organization

Course Objectives:

By the end of this training, participants will be able to:

1. Understand the principles and structure of ISO 9001:2015 QMS.
2. Develop the skills required to perform internal audits as per ISO 9001:2015 requirements.
3. Interpret and apply ISO 9001:2015 clauses in the context of an internal audit.
4. Plan, conduct, report, and follow up on internal audits effectively.
5. Identify non-conformities and suggest corrective actions.
6. Improve organizational processes through internal audit best practices.
7. Enhance confidence in conducting audits and communicating findings.

Learning Outcomes:

Upon successful completion, participants will be able to:
✅ Explain ISO 9001:2015 QMS fundamentals and internal audit concepts.
✅ Apply the Plan-Do-Check-Act (PDCA) cycle in internal audits.
✅ Develop a structured internal audit plan aligned with ISO 19011:2018 guidelines.
✅ Execute an internal audit using proper audit techniques (e.g., interviews, checklists, document reviews).
✅ Identify, document, and report non-conformities clearly and concisely.
✅ Follow up on audit findings to drive continuous improvement.
✅ Demonstrate effective communication and questioning techniques during an audit.

Course Methodology:

The course follows a blended learning approach that combines:
🔹 Instructor-led Training – Interactive presentations, lectures, and discussions.
🔹 Case Studies & Workshops – Real-world examples to apply learning.
🔹 Role-playing & Simulations – Mock audits with audit scenarios.
🔹 Group Exercises – Collaborative problem-solving activities.
🔹 Quizzes & Assessments – Knowledge checks to reinforce learning.
🔹 Q&A and Discussion Sessions – Open forums for knowledge sharing.
🔹 Practical Audit Practice – Conducting an internal audit on a sample process.

Course Outline:

Module 1: Introduction to ISO 9001:2015 & Internal Auditing

🔹 Overview of Quality Management Systems (QMS)
🔹 ISO 9001:2015 – Structure and Key Principles
🔹 The role and importance of Internal Audits
🔹 ISO 19011:2018 – Guidelines for Auditing Management Systems

Module 2: Audit Fundamentals & Requirements

🔹 Types of Audits (1st, 2nd, and 3rd Party)
🔹 Understanding Process Approach & Risk-Based Thinking
🔹 Auditor’s Roles, Responsibilities, and Code of Ethics
🔹 Audit Planning and Scheduling

Module 3: Preparing for an Internal Audit

🔹 Establishing Audit Objectives and Scope
🔹 Developing Audit Checklists & Questionnaires
🔹 Reviewing Documents & Procedures
🔹 Risk-Based Thinking in Audit Preparation

Module 4: Conducting the Internal Audit

🔹 Opening Meeting – Setting Expectations
🔹 Audit Techniques – Interviews, Observations, Document Reviews
🔹 Effective Questioning & Evidence Gathering
🔹 Identifying & Documenting Non-Conformities

Module 5: Reporting & Corrective Actions

🔹 Writing Audit Reports – Do’s and Don’ts
🔹 Non-Conformity Classification (Major, Minor, Observations)
🔹 Root Cause Analysis & Corrective Action Plans
🔹 Closing Meetings & Presenting Findings

Module 6: Follow-up & Continuous Improvement

🔹 Audit Follow-up & Verification of Corrective Actions
🔹 Continuous Improvement through Auditing
🔹 Common Audit Pitfalls & How to Avoid Them
🔹 Best Practices for Effective Internal Audits

Module 7: Practical Audit Exercise & Assessment

🔹 Conducting a Mock Internal Audit
🔹 Review and Feedback on Performance
🔹 Final Q&A and Course Wrap-up

Assessment & Certification

• Practical Audit Exercise (Audit planning, execution, and reporting)
• Final Quiz/Assessment (MCQs and case-based scenarios)
• Certification: Participants receive a certificate of completion.