Course Title:

Systematic Thinking and Complex Problem Solving (Remote Online Training - ROT)

Course Objectives:

By the end of this course, participants will:

1. Understand systematic thinking principles and how to apply them to complex problems.
2. Develop structured problem-solving skills to tackle real-world challenges.
3. Utilize root cause analysis (RCA), decision-making frameworks, and systems thinking tools.
4. Apply problem-solving methodologies in a remote and digital environment.
5. Enhance collaboration and strategic thinking through interactive online activities.

Learning Outcomes:

Upon successful completion, participants will be able to:

1. Identify and analyze complex problems using systematic approaches.
2. Apply systems thinking models to understand interconnected issues.
3. Use structured decision-making tools to improve judgment under uncertainty.
4. Implement problem-solving strategies in a remote work environment.
5. Improve critical thinking, collaboration, and adaptability in virtual teams.

Course Outline (Remote Online Format):

Module 1: Foundations of Systematic Thinking

📌 Live Webinar + Online Discussion

• Introduction to Systematic Thinking (Interactive lecture)
• Understanding linear vs. non-linear thinking
• Recognizing mental models and biases
• Breakout session: Identifying thinking patterns in daily decision-making

Module 2: Understanding Complex Problems

📌 Self-Paced Learning + Group Discussion

• What makes a problem complex? (Pre-recorded video + reading)
• The VUCA (Volatility, Uncertainty, Complexity, Ambiguity) framework
• Case studies on wicked problems and adaptive challenges
• Forum discussion: How do biases affect problem-solving?

Module 3: Analytical Tools for Problem Solving

📌 Interactive Workshop + Virtual Whiteboarding

• Root Cause Analysis (RCA): 5 Whys, Fishbone Diagram (Miro/MURAL)
• Causal Loop Diagrams & Systems Mapping
• Decision Trees and Risk Analysis
• Hands-on exercise: Mapping a real-world problem with Miro/Jamboard

Module 4: Decision-Making Models and Frameworks

📌 Live Session + Case Study Activity

• OODA Loop (Observe, Orient, Decide, Act)
• Six Thinking Hats for structured decision-making
• The Cynefin Framework for handling complexity
• Breakout activity: Applying these frameworks to real-world challenges

Module 5: Practical Applications and Case Studies

📌 Team-Based Simulations

• Real-life case studies (business, military, crisis management)
• Group problem-solving simulations (collaborative digital board)
• Scenario planning & forecasting challenges

Module 6: Collaborative Problem-Solving in Remote Teams

📌 Virtual Role-Playing + Peer Interaction

• Building a collaborative remote problem-solving culture
• Effective communication in remote decision-making
• Tools for virtual brainstorming and collective intelligence
• Role-playing exercise: Remote team decision-making simulation

Module 7: Strategic Thinking and Future-Proofing Solutions

📌 Final Capstone Project + Peer Review

• Developing future-proof strategies
• Systemic interventions: Creating long-term sustainable solutions
• Ethical considerations in remote decision-making
• Final project presentation + Peer feedback

Training Methodology (Optimized for Remote Learning)

✅ Live Webinars & Interactive Lectures: Engaging instructor-led sessions via Zoom/MS Teams.
✅ Self-Paced Learning: Pre-recorded videos, reading materials, and interactive quizzes.
✅ Collaborative Virtual Tools: Miro, MURAL, Jamboard, Google Docs for brainstorming and analysis.
✅ Breakout Sessions & Peer Discussions: Small-group collaboration for deeper engagement.
✅ Case Studies & Simulations: Real-world applications via online exercises.
✅ Gamification & Interactive Polls: Kahoot, Mentimeter, and role-playing for active participation.
✅ Capstone Project: Hands-on problem-solving exercise with peer and instructor feedback.

Assessment & Certification

🔹 Knowledge Checks: Quizzes and case study analysis.
🔹 Participation: Engagement in discussions and group exercises.
🔹 Final Capstone Project: Application of problem-solving methodologies to a real-world issue.
🔹 Certificate of Completion (upon meeting course requirements).